HSBC has announced the closure of 69 branches across its wider bank network in the UK – and the St.Anne’s branch is on this list. The bank in its iconic, landmark building on St. Anne’s Road West will close its doors permanently on 22nd September, 2022.
In a statement, the bank confirmed the decision was taken as part of its transformation into how branches operate within individual communities. The bank has pledged to offer more varied services for its customers outside of the traditional banking model. However, the result of this will see the St.Anne’s branch close, which many vulnerable customers may be reliant on.
HSBC say that local areas will see more community pop-ups, new integrated self-service machines and further digital support for customers, which will be assisted by colleagues. Furthermore, the bank will continue to use the Post Office network as part of its wider operations. Under 50 percent of the bank’s customers now actively use its branch network, with the average footfall declining over 50 percent since 2017, according to the bank. These changes are part of HSBC’s efforts to invest in its digital and mobile service, reflecting the needs of customers.