Fairhaven Lodge has been rated as ‘Good’ by the Care Quality Commission (CQC) in a report published today (Wednesday 22nd February). This follows an inspection on 24th January. The residential home, which is located on 7-9 Fairhaven Road, was rated as good all five areas – safe, effective, caring, responsive and well-led.
The good report is a credit to Nicola Bryant who is the Registered Manager of Fairhaven Lodge, and all her colleagues who provide care and, for some residents, very complex residential dementia care.. Nicola and the team have worked tirelessly to turn around a ‘requires improvement’ judgement which was given by the CQC following an inspection in December 2020 at the height of the pandemic.
Nicola has been a member of staff at Fairhaven Lodge for a number of years – starting off as a carer, up to senior carer, to floor lead and onto deputy manager. Now Registered Manager, Nicola has worked hard with the providers to implement improvements plans and positive cultures across the team, and has consequently achieved today’s published report that has good in all areas. The inspectors found that ‘the registered manager had fostered a culture that was open and inclusive, and put people at the centre of the care they received.’
Following the previous report, this is a huge achievement and Nicola is still working to drive improvements and continue to provide excellent care in a very strained and complex environment.
Positive comments in the report from relatives of residents include,
- “[Registered manager] is an asset. She cares for everyone and is hands-on.”
- “I have found Fairhaven and its staff to be excellent in looking after Mum, making her final years as comfortable as possible.” They went on to say, “I cannot think of anything to make me feel Fairhaven hasn’t been an excellent choice of care home for Mum, in fact I can’t recommend it highly enough.”
Lytham St. Anne’s News congratulates Nicola and the team on gaining this ‘good’ report.