Fairhaven Lodge ‘Requires Improvement’ After Unannounced Visit From Inspectors

An unannounced visit by the Care Quality Commission (CQC) to the Fairhaven Lodge Care Home on 11th December, 2020 found that all eleven residents who were in the home had tested positive for Covid-19 and all the staff team had contracted the virus.  The home’s rating of ‘good’ has now been downgraded to ‘requires improvement’ after particular concerns about safety at the home and how well-led it is.

The CQC Report says that at the time of the inspection (11th December 2020), the home was experiencing an outbreak of COVID-19. All 11 residents who were at the home during the inspection had tested positive for the virus. All of the staff team had also contracted the virus. The Report states: ‘The provider had not ensured people, staff and others were protected against the risk of infection. We found several shortfalls in relation to infection prevention and control. These included areas of the home where high dusting had not been carried out, pedal bins which could not be operated properly and so had to be touched and equipment that had not been thoroughly cleaned and decontaminated. The manager had not carried out an infection control audit, to assess and assist with managing the risks.’

The inspectors found that the service provided by Fairhaven Lodge was not always safe and not always well-led. They found risks related to infection prevention and control were not managed. Risks related to fire safety had not been suitably assessed and managed. Staff recruitment processes were not robust. The inspectors made recommendations around calculating staffing levels, medicines competency checks and learning lessons when things go wrong. The inspectors also found the provider’s quality assurance systems had not been operated effectively. Records relating to care and the management of the service were not always complete, accurate and up to date. This, therefore, could have compromised the quality and safety of the service.

The CQC said in its report that the targeted inspection was carried out ‘to follow up on specific concerns which we had received about the service and prompted in part due to concerns received about infection control’.

However, the CQC says that the management team were receptive to the feedback and were keen to make improvements to the service, responding promptly to the concerns of the inspectors. The management team took a positive approach to working with the CQC and provided the information requested.

The full report may be read here:

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